Does SigningHub comply with GDPR?

Posted by Pieter Rensburg on 30-May-2018 13:56:00

GDPR has been a hot topic since it was implemented. In this blog, we explain how SigningHub complies with GDPR.

What is GDPR?

The EU General Data Protection Regulation (GDPR) was implemented May 2018 and introduced a new era in personal data security. GDPR is a big deal as it requires global businesses to change the way they work when it comes to the personal data of EU citizens. GDPR puts customer privacy at its core, making privacy a fundamental customer right and ensures personal data is kept safe away from prying eyes. 

GDPR and SigningHub

GDPR addresses many key points covering the lawful basis for processing, individual rights, accountability and governance, security, international transfers and personal data breaches.

GDPR lets users access and manage their personal data in a totally new way.

Users' rights and how SigningHub complies:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling

Right to be informed

The right to be informed allows users to be informed about how, when and what personal information is processed, shared and transferred by the service provider.

SigningHub provides references in its privacy policy and asks for user’s consent at registration. This privacy policy (or privacy notes) explains how SigningHub processes, stores and shares your personal information and much more.

Changes in this privacy policy are notified to SigningHub users and consent is required before executing the policy.

Right of access


The right of access allows users to request details about what personal data organisations hold about them.

SigningHub already lets you access all of the personal information (name, mobile number, country, etc.) held inside your account from the SigningHub portal so there is no need to submit a request. After login, you can access this information from menu > my settings.

Right to rectification

The right to rectification allows the user to amend their personal data if it is inaccurate or incomplete.

SigningHub lets customers rectify their personal information from the SigningHub portal.These details include:

  • Name
  • Mobile number
  • Country
  • Other personal details

The only item that can't be changed is the user's email address. It is used to identify and authenticate the user. Changing your email address requires you to delete your account and create a new account under the new email address.

Right to erasure

The right to erasure allows a user to delete their account from SigningHub. You can request your account to be removed from SigningHub by writing to

Once we receive your request, we will ensure your account is removed from all third-party processors used by SigningHub to service your account. Our privacy policy explains this and any minimal traces required for legitimate purposes. Once removed, you will no longer receive any communication from SigningHub.

Right to restrict processing

Individuals have a right to ‘block’ or suppress the processing of their personal data.

Please note: SigningHub doesn't process personal data other than what is agreed with the user at the time of account registration.

Once restricted, you will no longer have access to SigningHub and SigningHub will no longer process your personal data. It means the user will also not receive emails. You can request your account to be restricted or re-enabled from SigningHub by writing to

Right to data portability

The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different service providers.

It allows them to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.

SigningHub allows users to request their personal data in the standard CSV format. You can request a copy of your personal data in portable format by writing to

Right to object

The right to object allows the user to object to the processing based on:

  • Legitimate interests or the performance of a task in the public interest
  • Exercise of official authority, including profiling
  • Direct marketing, including profiling
  • Processing for purposes of scientific or historical research and statistics

SigningHub doesn’t use your personal data for any of these purposes other than for marketing - which you can opt out of at any time. You can opt out using the unsubscribe link from the marketing emails you receive or by contacting us

Rights related to automated decision making including profiling

SigningHub doesn't do automated decision making or profiling so this right doesn’t apply

GDPR is a game changer for personal privacy and enables secure business operations. Being at the forefront of security, SigningHub prioritises user privacy. Watch this space for more initiatives in this area. Our recent upgrade to SigningHub provides more control over the personal data being processed. To find out more see the recent updates to SigningHub.


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